Windshield Repair Services
Here's Why We've Earned the Trust of 450,000 Phoenix Area Customers
When you choose Pinnacle, you get high-quality work with no cut corners from a local Valley business. We'll make your windshield repair as quick and convenient for you as possible!
Types and Causes of Windshield Glass Damage
There are two main kinds of windshield glass damage:
- Windshield chips
- Windshield cracks
The most common cause of windshield glass damage is driving on freeways like the Loop 101, Loop 202 or I-10, especially behind large vehicles like tractor trailers or cement trucks. These vehicles have many large tires which can easily throw road debris into vehicles behind them.
The other primary cause of windshield glass damage is heat. Phoenix's high summer temperatures make glass much more likely to crack or chip. The combination of lots of highway driving and high heat makes Greater Phoenix the top metro area in the country for glass damage.
A chip is a small, localized break that results from the impact of an object on the windshield. All chips can be repaired if they meet certain criteria.
Chips are divided into three main categories: bullseye chips, star chips, and combination chips:
Bullseye chips have a series of concentric rings spreading out from a center point.
Star chips have a series of small individual cracks connected by a center point.
Combination chips can have both bullseye and star elements.
A crack is a long, extended break. Most cracks are initially caused by an object impacting the windshield. Some cracks happen right away on impact, and others start as chips but over time become cracks. Natural vibrations that happen from driving along with heat (especially during the summer!) are common factors that can easily turn a simple chip into an extensive crack.
Cracks can be divided into three types. Multiple cracks and non-impact (stress) cracks generally cannot be repaired, while some single cracks are repairable if they meet certain criteria:
A single crack is one extended break. This is far and away the most common type of crack that we see on our customers' vehicles. Single cracks originate from an initial impact on the windshield.
A multiple crack is multiple extended breaks that may or may not be connected. Multiple cracks may be caused by the same initial impact, or by separate impacts at the same or different times.
Non-Impact (Stress) Crack
A non-impact or stress crack is not caused by object damage but from structural issues with the vehicle's frame or body. Common after crashes, these generally extend to the windshield frame.
What Kind of Damage Can Be Repaired
Each crack or chip is unique, but in general the guidelines below are a good starting point to help figure out if a repair is feasible for you.
When you speak with a customer service representative, they can help determine if your damage is a good candidate for a repair or if new glass will be required.
Chip Repair Damage Requirements
- Chip cannot have crushed glass in the center.
- Chip cannot be within 2 inches of the edge of the windshield.
- Chip must be smaller than the diameter of a quarter.
Crack Repair Damage Requirements
- Crack cannot be in the driver's field of vision when looking straight ahead.
- Crack cannot be within 2 inches of the edge of the windshield.
- Crack must be singular (i.e. not multiple connected cracks) and smaller than the size of a dollar bill.
How the Windshield Repair Process Works
Repairing a damaged windshield is a fast, easy process that generally takes about 20-30 minutes. You will be able to drive away as soon as the repair is completed.
During the repair process, a special resin will be injected into the damaged area. Once complete the windshield will be as strong as new and the visible damage will be much reduced.
You may still be able to see faint marks from the original damage – these do not compromise the windshield’s strength and are a natural part of the repair process.
Windshield repair steps:
- To prepare the surface, your technician will thoroughly clean the damaged area of any debris or glass shards.
- To allow the repair resin to fully get into the damaged area, your technician will “tap” or drill into the damage. Minor damage may require just one tap, while more significant damage may require multiple taps.
- After preparing the glass, the technician will fill the damaged area with a
- First, the injector will be placed immediately over the damaged area.
- Second, the air in the damaged area will be vacuumed out.
- Third, the resin will be injected into the area.
- Once the damaged area has been completely filled, then the resin will be “cured”, or hardened. This is accomplished using a special curing light that activates elements in the resin and changes it from a liquid to a solid.
- Depending on the amount of damage, more resin may be applied to build up the damaged area until it can be polished flat with the surrounding glass.
- Finally, the repaired area will be polished to ensure a flat, long-lasting smooth surface.
Your Windshield Repair Will Be Backed by our 100% Guaranteed Lifetime Warranty
Your repair will be completely guaranteed by our 100% lifetime warranty. We will take care of any problems with the work performed that may occur afterward - simply call or email to let us know you need a re-service.
Sometimes, a repair is not possible or a repair fails and cannot be redone. In these cases, we will credit all money paid towards the cost of a complete new windshield.
What Does Repaired Glass Look Like?
A lot of customers aren’t quite sure what to expect their repaired glass to look like.
In general, there may be some light marks in the original damaged area, but they will be much less noticeable than the original damage. These marks do not mean that the repair did not work or that the windshield is still weak – they are a normal part of the process.
Here are some examples of repaired glass, before and after: