This page lists answers to common questions we hear from our customers.
If you have a question that is not answered here, please contact us and we'll be happy to answer it for you!
- Getting Started Questions
- Service Questions
- Insurance Questions
- Out of Pocket (No Insurance) Questions
- Installation Questions
- Do you offer same day service? I'd like to get my auto glass fixed as quickly as possible.
Getting Started Questions
Question: I would like to get a quote to fix my auto glass. How do I get started?
Answer: Great! We would be happy to give you a free quote for your vehicle.
Question: What are your business hours?
Answer: We are open 7 days a week for your convenience. Our hours are:
- 7AM - 8PM Monday - Friday
- 8AM - 6PM Saturday
- 9AM - 4PM Sunday
We're open 362 days a year. We're closed on Christmas, Thanksgiving & Easter Sunday.
Question: How can I contact you?
Question: What are your service areas?
Answer: We currently service most major metro areas in Arizona, including Greater Phoenix, Greater Tucson, Greater Flagstaff and Greater Prescott.
Question: What types of auto glass damage do you fix?
Answer: We can replace, or in some cases repair, damaged glass on any part of your vehicle, including:
- Front windshield
- Door glass
- Rear windshield
- Any other external glass
Question: What kind of vehicles do you work on?
Answer: In general, we can service any mainstream production vehicle made from 1981 - today. This includes vehicles made for the general public, plus vehicles made for light commercial use (police cars, work trucks, etc.).
We stock inventory for the common vehicles we service, and we can generally order any glass we don't stock and have it ready for install within several business days.
We can also often special order glass for common older vehicles (muscle cars, etc.).
If you have an older vehicle or non-standard vehicle, please contact us and we'll let you know if we can get parts for it.
Question: What kind of service do I need?
Answer: Small chips on your windshield can often be repaired, but larger chips, multiple chips and cracks generally require new glass. Non-windshield glass like door glass is also generally not repairable.
When you contact us, your customer service representative can let you know what the options are to fix your specific glass damage.
Question: Are your technicians insured?
Answer: Yes, all technicians are insured.
Question: How much experience will my technician have? I want to make sure they do a good job on my glass.
Answer: All of our technicians have at least 3 years of experience. We want to make sure any work our technicians perform is done to a high quality, professional standard so we only hire technicians with 3 or more years of work experience.
Question: Is it true that I can get new auto glass for free? That seems too good to be true.
Answer: Yes! Most of our customers are able to get a brand new windshield for absolutely FREE!
We are able to offer this because we get paid by your auto insurance company. Many Arizona drivers have glass coverage on their auto insurance, so the majority of our customers qualify. If you're not sure if your insurance policy covers your glass, just give us a call today and we'll be happy to check for you right on the phone!
Question: Do you offer cash back or any other specials for customers with insurance coverage?
Answer: Yes! Insurance windshield replacement customers can choose up to $225 free cash back or free gifts to local businesses (gas, food, etc.). Plus, we are currently also offering free lifetime chip repairs for customers in Maricopa County.
For more information about our special offers for insurance customers, click here.
Question: Do you accept my car insurance?
Answer: Yes! We accept all auto insurance and we can bill your insurance provider directly if your policy has glass coverage.
Question: Will my insurance go up if I use it to pay for my auto glass?
Answer: No! (in most cases)
Arizona law prevents insurers from raising rates for no-fault glass claims. If you have additional specific questions about glass insurance, please contact us today and we will be happy to help you with more specific information for your vehicle, glass damage and insurance coverage.
For additional information about Arizona law and insurance, check out our Arizona Windshield Law Guide page.
Out of Pocket (No Insurance) Questions
Question: Can I pay out-of-pocket to get my auto glass fixed?
We are happy to accept out-of-pocket payment, and we make sure that we always have some of Arizona's lowest prices for out-of-pocket customers.
If you have received an out-of-pocket quote from another company to fix your glass, contact us today and we can most likely beat it!
Question: What payment methods do you accept for out-of-pocket customers?
Answer: We currently accept all standard payment methods, including all major credit cards, cash and checks.
Question: Can you come to my vehicle?
Answer: Yes! We can come right to your vehicle to fix your glass.
Question: Is there any cost for mobile service?
Answer: No! Mobile service is included for FREE with every job we perform.
Question: Do you offer same day service? I'd like to get my auto glass fixed as quickly as possible.
Answer: Yes! We offer same day service in many cases.
Same day availability depends on which mobile technicians are in your area, plus your vehicle's make and model and what kind of glass damage your vehicle has.
If you're interested in same day service, please call us right away and we'll get your service details and location and tell you if we can come fix your glass today.
Question: Do you offer a warranty?
Answer: Yes, every service we perform is backed by a 100% satisfaction guaranteed lifetime warranty.
Question: How long is your warranty good for?
Answer: Our warranty is good for the life of your vehicle. As long as the original warranty document you receive at the time of service is kept with the vehicle, we will honor the warranty (no matter the length of time, the current owner, etc.).
Question: What is covered under your warranty?
Answer: Our warranty covers any potential problems from our glass service, including any issues with the parts themselves and any installation issues. It also covers damage that may occur after the service from normal use.
For more information about warranty coverage, click here.